Terms and Conditions – Pompano Damage Experts

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using our website, you agree to follow these Terms and Conditions. This agreement applies to everyone who accesses our pages or requests our restoration services. We may update these rules from time to time to reflect changes in our business or local laws.

When we post a new version, those changes take effect immediately. If you continue to use the site after we post updates, it means you accept the new version. We encourage you to review this page regularly to stay informed. If you do not agree with these terms, you should stop using the website.

Services

Pompano Damage Experts provides professional restoration for water, fire, and mold issues. Our work includes on site assessments, structural drying, and cleaning. We use specialized tools like thermal cameras and moisture mapping to plan the repairs. The availability of our crew can vary based on the size of the project and your specific location in Pompano Beach, Florida.

Sometimes we may use third party vendors or subcontractors for tasks like plumbing or electrical work. We do our best to provide accurate timelines, but every restoration project is unique. Some hidden damage may change the scope of work once we start the cleaning process.

Quotes, Billing, and Payment

We provide estimates based on what we see during our initial inspection. The final invoice may change if we find more damage behind walls or under floors. If the scope of work changes, we will provide a change order for you to review. We accept several payment methods for your convenience. In some cases, we may require a deposit before we start large projects.

All balances are due upon completion of the work unless we have a direct billing agreement with your insurance company. Late payments may be subject to additional fees. If you have a dispute about a bill, you must tell us in writing within seven days.

Insurance and Claims Assistance

Our team helps you by providing the photos and logs your insurance adjuster needs. We have experience with many different providers and understand their documentation rules. However, we do not work for the insurance company. Whether they approve your claim or pay for specific repairs is an independent decision made by your insurer.

We cannot guarantee that any specific part of the work will be covered by your policy. You are still responsible for paying for the services if the insurance company denies the claim or pays less than the full amount. We always suggest talking to your agent about your coverage limits before we begin.

Scheduling, Access, and Site Conditions

We set up access windows so our crew can enter your property to do their work. You are responsible for ensuring we have permission to be on the site. We also need access to working utilities like electricity and water to run our drying equipment.

If the site is dangerous or contains hazardous materials we did not expect, we may pause work for safety. You must keep pets and minors away from the work area while our machines are running. If we cannot get into the building at the scheduled time, it may cause delays and could result in extra trip fees.

Health and Safety

The safety of your family and our crew is our top priority. Our technicians receive training to follow IICRC standards for every job. We wear proper PPE and use containment barriers to stop the spread of dust or mold spores. Our team uses negative air machines and HEPA filtration to keep your indoor air as clean as possible.

We only use EPA registered disinfectants to treat surfaces. Our company follows all local safety rules in Pompano Beach, Florida. We ask that you follow all instructions from our team and do not move or turn off our drying equipment while it is in use.

Customer Responsibilities

You play a big role in a successful restoration project. We ask that you remove jewelry, money, and other small valuables from the work area before we start. You should tell us about any preexisting issues like old leaks or structural problems.

Please follow the safety signs we post and the drying guidance our technicians provide. If you move our fans or turn off the dehumidifiers, it can lead to mold growth or wood rot. You are responsible for making sure we have clear paths to move our equipment. Your cooperation helps us finish the job safely and on time.

Warranties and Disclaimers

We provide a limited warranty on our workmanship to ensure the job is done right. This warranty does not cover preexisting damage, normal wear and tear, or issues caused by the age of the building. We are not responsible for hidden conditions that we could not see during our inspection.

Our warranty also excludes damage caused by acts of nature like new floods or hurricanes. If a third party vendor fails to perform their work correctly, that is between you and that vendor. We focus on providing high quality drying and cleaning based on the current standards of the restoration industry.

Limitation of Liability

To the extent the law allows, our liability is limited to the amount you paid for the specific service provided. We are not responsible for indirect or consequential damages, such as lost wages or the cost of staying in a hotel. We work carefully, but restoration involves moving heavy equipment and working in wet environments.

We are not liable for minor scuffs or normal wear that happens during the cleanup process. This limit applies to all claims, whether they are based on contract or other legal ideas. Our goal is to fix your property safely while keeping our costs fair for everyone.

Cancellations and Rescheduling

If you need to change your appointment, please let us know as soon as possible. We may charge a fee for cancellations made with very short notice. For emergency work, we prioritize speed to stop the damage from getting worse.

If we have already moved equipment to your site or started extraction, you may be billed for the work already finished. We try to be flexible, but our schedule is often very full due to local weather events. If we need to reschedule due to an emergency or bad weather, we will contact you to find the next available time.

Intellectual Property

All the text, photos, and logos on this website belong to Pompano Damage Experts or our partners. You may not copy or use these materials without our written permission. This includes our moisture mapping reports and the photos we take of your property during the job.

We use these marks and images to represent our brand and the quality of our work. If you want to share information from our site, please use the standard sharing tools or ask us first. Protecting our creative work allows us to keep providing helpful information to the residents of Pompano Beach, Florida.

Privacy and Data

We take your privacy seriously and have a separate policy that explains how we use your data. We collect job photos and moisture logs to document the restoration process for your insurance company. These records are necessary to prove the property is dry and safe.

We store this information securely and only share it with people involved in your project or claim. By using our services, you agree that we can take photos of the damage and the repair process. This documentation is a standard part of the restoration industry and helps ensure you get the support you need.

Third Party Links and Tools

Our website might mention external resources or tools that we think are helpful. These are provided for your convenience only. We do not control these outside sites and are not responsible for their content or how they handle your data. If you choose to use a third party tool, you do so at your own risk.

We suggest reading their terms and privacy rules before you share any information. We only recommend tools that we believe offer value, but we cannot guarantee their performance. You should always use your own judgment when visiting other websites or using outside services.

Changes to These Terms

Pompano Damage Experts may update these Terms and Conditions at any time. We will post the revised version on this page so you can always see the current rules. We do not have to give you individual notice when we make changes. You should check this page often to see if anything has changed.

If you continue to use our website or services after we post the updates, it means you accept the new terms. Keeping these rules updated helps us stay current with new technology and changes in the restoration industry in Pompano Beach, Florida.

Governing Law and Dispute Resolution

These terms are governed by the laws of Pompano Beach, Florida. If there is a disagreement about our services, we both agree to try and solve it through good faith negotiation first. This means we will talk and try to reach a fair agreement before taking any formal action.

If we cannot solve the issue this way, any legal steps must be taken in the local courts of our primary service area. This process helps us solve problems quickly and fairly without unnecessary costs. We value our relationship with our customers and always prefer to talk through any concerns.

Contact

If you have any questions about these terms, please contact us by mail. You can send your written inquiries to our office at 2101 NW 33rd St #200a, Pompano Beach, FL 33069, United States. We prefer written letters so we can keep a clear record of our conversation and provide you with a detailed answer.

Please include your contact information and a description of your question. Our team will review your letter and get back to you as soon as possible. We are here to help and want to make sure you understand how we work.

Severability and Entire Agreement

These Terms and Conditions are the entire agreement between you and our company regarding the website and our services. If a court decides that one part of these terms is invalid, the rest of the terms will still stay in effect. This means the other rules remain valid and must be followed.

These terms replace any older agreements or conversations we may have had. By using our site, you agree that you are not relying on any promises not written here. This structure helps us maintain a clear and consistent relationship with every client we serve.

Force Majeure

Our company is not responsible for delays or failures caused by events that we cannot control. This includes major natural disasters, government actions, or widespread power outages. In the restoration business, extreme weather can sometimes make it impossible to reach a site safely.

If an event like this happens, we will do our best to start the work as soon as it is safe to do so. We will keep you updated on any changes to our schedule during these times. Our priority is the safety of our crew and the quality of the work we provide to you.