Privacy Policy – Pompano Damage Experts

Privacy Policy For Our Water Restoration Company

Who We Are

Pompano Damage Experts provides restoration services for homes and businesses facing water or fire damage. We operate within Pompano Beach, Florida to help property owners recover from local disasters. This policy explains how we collect and protect information on our website. We want you to understand how your data is handled when you visit our online pages or request a service estimate.

Our company follows local and state guidelines to ensure your privacy remains a top priority. By using our site, you agree to the practices described in this document. We focus on being clear about what we do with your details so you can feel comfortable working with us.

Information We Collect

We collect several types of data to help us serve you better. This includes personal details you provide such as your name and property address. We also collect job specific information like property damage details and photos for our moisture mapping reports. When you visit our site, we gather device and usage data such as your browser type and IP address.

We use cookies to understand how people interact with our pages. If you work with an insurance partner, we may receive information from them to help coordinate your claim. All this data helps our team prepare for your specific restoration needs before we arrive at your door.

How We Use Information

Our team uses your information to deliver high quality restoration services. We use your details for scheduling appointments and providing accurate price estimates. Your property photos and logs are vital for insurance documentation and billing purposes. We also use data for safety checks and quality control to ensure every job meets our high standards.

Information helps our customer support team answer your questions and allows us to improve our website features. We may use data for fraud prevention and to comply with legal rules. Using your information this way ensures we can fix your property quickly while following all industry regulations and safety protocols.

Cookies and Similar Technologies

Cookies are small files that a website saves on your device. These tools help our site remember your preferences and understand how you move through our pages. We use basic cookies to make our website work properly and to see which sections are most helpful to our visitors.

You have the choice to limit or clear cookies through your own browser settings. If you choose to turn off cookies, some parts of our website might function differently or feel slower. We do not use these tools to track you across the internet. They are simply used to make your experience on our own site better and more efficient.

Sharing and Disclosure

We only share your information when it is necessary to complete your restoration project. This includes sharing details with our subcontractors or service partners who help with specialized tasks. We may share documentation with your insurance company if you give us permission to help with your claim. Payment processors receive your billing information to handle transactions safely.

We also share data when required for safety needs or if a law requires it. Pompano Damage Experts does not sell your personal data to any outside marketing companies. Our goal is to use your information only for the work you hired us to perform at your property.

Data Retention

We keep our business records for as long as needed for operational and legal reasons. This includes keeping files for tax purposes and to prove we followed safety standards during a job. Retention periods vary depending on the type of document. For example, insurance documentation may be kept longer than a simple website inquiry.

We store these records to provide you with follow up support or to comply with state regulations in Pompano Beach, Florida. Once the required time passes, we use safe methods to delete or destroy the data. This helps us maintain a clean system while still protecting the history of the work we did for you.

Your Choices and Rights

You have several practical options regarding your personal information. You can ask to access or update the details we have on file for you. If you want us to delete certain information, you can submit a request and we will do so if the law allows it. You can manage how your browser handles cookies at any time.

If you have questions about your data, you can send a written request by postal mail to 2101 NW 33rd St #200a, Pompano Beach, FL 33069, United States. We will review your request and respond in a reasonable timeframe. We want to make sure you feel in control of your personal details.

Security

We take security seriously and use several safeguards to protect your data. This includes restricted access so only the right employees can see your sensitive information. Our team receives training on how to handle client data with care. We use reasonable technical and physical protections to stop unauthorized people from getting into our files.

While we work hard to keep everything safe, no method of storage or transmission over the internet is perfectly secure. We monitor our systems to catch problems early and keep our software updated. Protecting your home and your data are both important parts of how we run our family business.

Children’s Privacy

Our services and website are not meant for children. We do not knowingly collect information from anyone under the age of eighteen. Our website and restoration services are intended for adults or authorized property representatives. If we find out that a child has provided us with personal details, we will take steps to delete that information from our records immediately.

We encourage parents to monitor their children’s online activity for safety. Our focus is on serving the needs of property owners and managers who require professional help with damage restoration. We maintain this standard to protect the privacy of families and young people in our community.

Data Transfers

Our company uses various vendors and software tools to run our business. Some of these service providers may process data in locations outside of your home town. Pompano Damage Experts uses reasonable measures to make sure your information stays protected during these transfers. We choose partners who follow strong security rules to keep your details safe no matter where they are stored.

This allows us to use the best technology for scheduling and moisture mapping. We remain responsible for how our partners handle your data according to the rules in this policy. Our priority is keeping your information secure throughout every step of our business process.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business or the law. When we make updates, the latest version will always appear on this page. We encourage you to check back here if you have questions about our current practices. Continued use of our website after we post changes indicates that you accept the new terms.

We will not make major changes to how we handle your data without making the information clear on this page. Staying informed helps you understand how we protect your privacy as our company grows and as new technologies become available.

Contact Us

If you have any questions about this privacy policy or our data practices, please write to us. You can send your letters to our office address at 2101 NW 33rd St #200a, Pompano Beach, FL 33069, United States. We prefer written requests by postal mail so we can verify your identity and keep a clear record of our communication.

Please include your full name and a clear description of your question or request. Our team will review your letter and provide a response as soon as possible. We are committed to being open and helpful regarding any concerns you have about your personal information.

Definitions

Personal information means any data that can identify you as an individual person. Processing refers to any action we take with your data like collecting, storing, or sharing it. Service providers are outside companies that help us do our work such as payment processors or cloud storage vendors.

Cookies are small text files placed on your computer by a website to track usage or remember your settings. Moisture mapping is a technical process we use to track water levels in building materials. IICRC refers to the industry standards we follow for cleaning and restoration. These terms help you understand the technical parts of how we protect your property and privacy.